FAQ
Find answers to common questions about Rynix carpet protection.
How do I place an order?
Simply add the product to your cart, proceed to checkout, and follow the steps to complete your purchase. For bulk orders, please contact us directly.
What payment methods do you accept?
We accept all major debit/credit cards, PayPal. Contact us for larger trade orders.
Can I change or cancel my order after it has been placed?
If your order hasn’t been dispatched yet, we may be able to amend or cancel it. Please contact us as soon as possible.
Will I receive an order confirmation?
Yes, you’ll get an email confirmation once your order is placed and another when it has been dispatched.
How much is shipping?
Standard UK 1-2 working day delivery is £4.95, for any orders above 2 or more rolls will be free.
Do you offer international shipping?
We do not offer international shipping, we only ship to UK mainland areas.
How can I track my order?
Once dispatched, you’ll receive a tracking link via email to follow your parcel’s progress.
What if my parcel is delayed or damaged?
If your order hasn’t arrived on time or is damaged, please get in touch and we’ll resolve it quickly.
What is your return policy?
You can return unopened rolls within 30 days for a full refund.
How long does it take to get my refund?
Refunds are processed within 5–7 working days after we receive your return.
What is Rynix carpet protection used for?
Our rolls are designed to protect carpets from dirt, spills, paint, and dust during building, renovation, or DIY projects.
How do I apply the roll?
Simply roll it out over clean, dry carpet and dust free carpets. It sticks in place with a light adhesive backing but won’t leave residue when removed. Please ensure to read the user guide before application.
Can it be used on hard floors?
No, our rolls are designed specifically for carpets.
Do you offer bulk discounts?
Yes, trade and wholesale pricing is available on bulk orders. Please contact us for with your requirements.
I am a reseller, how do I get more information about becoming a stockist?
We’d love to work with you. Please contact our trade team and we’ll provide details on pricing, minimum order quantities, and reseller support.
